Frequently asked questions

WHAT IS A REMOTE VIRTUAL LIVE ONLINE ESCAPE ROOM?

Beat The Lock is open for remote virtual live online escape rooms to play in the comfort of your home! Onsite rooms are available once shelter-in-place is lifted.  Games are played through interactive calls with audio, video and visual features. Groups must find clues, solve puzzles, and crack codes to attempt to escape in the time allotted. For standard 1-hour online rooms visit Virtual Escape Rooms. If interested in team building visit Virtual Team Building

WHO IS IT FOR?

Our virtual online live escape rooms are extremely popular for friends & family, year-end school outings, graduation activity, special events, birthday parties, bachelorette or bachelor parties, virtual team-building events, and just for a reason to escape the house.

ARE WE REALLY GOING TO BE LOCKED IN A ROOM?

Yes and no. At our On-site Escape Room in San Jose, located next to the Santa Clara University, you will be metaphorically locked in a mysterious room, but for safety reasons the door is accessible all throughout the game if you need to leave.​​ However, once you leave the room the game is over.

CAN I HAVE A PRIVATE ROOM?

All rooms are made private to your party.


Virtual Online Live Escape Rooms - Minimum 4 tickets. If you join the audio/video call with additional players we can charge for any extra tickets during check-in up to the room capacity. Please check your room capacity prior to reserving the private room. Everyone requires a ticket whether they are sharing a device or not.


On-site Escape Rooms (San Jose facility) - Minimum 6 tickets. If you arrive on-site on the day of the event with more players, you can purchase additional tickets up to the room capacity. Please check your room capacity prior to reserving the private room. Everyone requires a ticket to enter the game.

​WILL I BE JOINED BY PEOPLE I DON'T KNOW?

All rooms are made private to your party.

HOW IS THE GAME PLAYED?

You and your team work together to find clues, solve puzzles, and crack codes in an effort to unlock the door and escape in the time allotted. If you have not found the key and escaped the room in the time allotted, the game will end and the door will be unlocked.

HOW DO I BOOK AN ESCAPE ROOM?

To book a Virtual Online Escape Room click here.

To book an On-site Escape Room at our San Jose facility book here.

To book a Corporate team-building event, please send an email to contact@beatthelock.com.

WHAT DOES AN ESCAPE ROOM COST?

Standard 1-hour Virtual Online Live Escape Room cost $25/person.

Standard 1-hour On-site Escape Rooms at our San Jose facility cost $30/person.

A minor 4% credit card processing fee will be applied. Everyone requires a ticket to enter the game. 

If you are interested in a corporate event pricing for up to 2 hours, please send an email complete the form and we will send you a quote and a booking link for easy online payment.

HOW DO I PURCHASE A GIFT CERTIFICATE?

Gift cards are available for purchase online for our Escape Room in San Jose next to the Santa Clara University. They are perfect for birthdays, special occasions, thank-you gifts, a family get-together, co-workers, holidays and stocking stuffers! Please visit our website and click on the gift cards. Select the voucher amount that you would like to purchase (e.g. $30/ticket, so if you purchase 8 = $240, and so on), and choose generic gift voucher so that the recipient can choose which room they would like to do at the time of redemption. After payment, you'll receive a voucher that you can print out and include in your own card, and/or you can email the voucher to them. The person receiving the gift (the customer) visits our web site to redeem the gift voucher and make a booking. If the price of the item is less than the value of the gift card, the customer can use the credit left for other bookings in the future.

WHEN SHOULD I ARRIVE FOR MY GAME?

We ask that you please arrive at least 15 minutes prior to your scheduled booking time in order to fill-out paperwork and listen to our tips and safety speech. If you arrive after the booking time on your ticket, we cannot allow you inside the room. This would be disruptive to the game in progress. No refunds will be offered for late arrivals or no-shows.

HOW MANY PEOPLE CAN PLAY?

Any number ranging from 2 - 14 people depending on the room capacity. Please check the maximum room capacity prior to booking. Keep in mind the smaller the group the harder the room will be to solve. The escape rate for The Spy Room is 48% based on 8+ adults. The escape rate for Secrets in the Attic is 35% based on 8+ adults. For larger parties, please contact us if you'd like to book two rooms for up to 25 people, four rooms for up to 50 people, or five rooms up to 60 people. Please check out the team photos on Facebook at www.facebook.com/beatthelock to give you an idea of the varying group sizes and their escape times.

IS THERE AN AGE LIMIT FOR THE ADULT ESCAPE ROOMS?

Beat The Lock Escape Room games are enjoyed by all ages from children to grandparents. The games do not involve heavy lifting or physical exertion. This is a mental exercise adventure! Ages 13 and younger must be accompanied by an adult. Children under 7 are not recommended but are allowed if a ticket has been purchased for them, and the room must be made private. A private room requires a purchase of 6 tickets. Children 12 and under are not allowed to wait unsupervised in our lobby. Participants 18 years and younger must have a waiver signed by their parent. Download waiver here.

CAN I BOOK FOR A GROUP OF CHILDREN?

Beat The Lock Escape Room is a fantastic activity for groups of children! We customize the clues for them so that they have a better chance of escaping! A minimum requirement of tickets must be booked for groups of children. At least one adult must have purchased a ticket and also be in the room. The role of the adult is to chaperone and to provide guidance when needed during the game. For more information, please reference our KIDS ESCAPE ROOM page. Participants 18 years and younger must have a waiver signed by their parent. Download waiver here.​

HOW DO I BOOK A TEAM BUILDING EXPERIENCE?

The interactive challenge that Beat The Lock Escape Room poses is a perfect team building exercise which brings people together as they share in their accomplishment. Beat The Lock Escape Rooms San Jose is located next to the Santa Clara University. Our escape rooms foster collaboration, communication, and team work as these skills are vital to escaping the room. We offer customized events during the weekday that can accommodate escape rooms for large groups of 6 to 120 people at our facility! Private and Corporate sessions are not available to purchase via the website, rather, to reserve please complete the online form on our team-building page, or email us with preferred date and time at contact@beatthelock.com.​ We respond to all email inquires same day, so please be sure to include your phone as a second form of contact. Availability changes daily so we encourage groups to reserve and book quickly. We look forward to creating an event that meets your needs!

WILL WE BE GIVEN ANY TIPS OR CLUES DURING THE GAME?

Yes. Our staff will provide a few hints along the way.

IS MY TICKET REFUNDABLE?

Unfortunately, all sales are final and tickets are non-refundable: no credit, no date or time changes for cancellations, late arrivals or no-shows. These are advanced ticket purchases for a specific date and time; similar to other ticket purchases made for concerts, plays, etc.

WHAT ABOUT LATE ARRIVALS?

We ask that guests please arrive 15 minutes prior to their session time to hear the rules and introduction. For late arrivals, the room will still need to end on time since the room has to be re-set and ready for the next guests. We will do our best to get your game started quickly to allow you as much game time as possible.

CAN WE PARTICIPATE WITHOUT A RESERVATION?

Reservations made online in advance are recommended to guarantee your preferred date and time. We can accommodate walk-in reservations at our San Jose location, based on availability. You can call us before you arrive to check availability, or you can make a reservation online in advance.

I HAVE MADE A MISTAKE DURING THE BOOKING PROCESS. WHAT SHOULD I DO?

Please follow the link in your confirmation e-mail to correct your booking.

WHAT IF WE HAVE BOOKED AN APPOINTMENT, BUT HAVE NOT RECEIVED A CONFIRMATION EMAIL?

Please email us at contact@beatthelock.com.

ARE THERE OTHER ESCAPE ROOMS IN THE U.S.?

An introduction to Escape Rooms by Extra Credits